Damaged or Missing Shipping Shipments
Missing or damaged packages are the responsibility of the delivering carrier. If you receive a damaged package, save the box and all packaging material, and then contact us. Damage to orders and defective merchandise and packing errors must be reported to us. Contact customer service by phone or email.
OEM and aftermarket parts may be returned up to 30 days after receipt.
MRCycles will cover the costs of shipping if the return is a result of an error we made with your order, otherwise it is covered by the customer. Be sure to use a reputable carrier with insurance on the package for its full value. All merchandise returned must have a Return Authorization. You must call to request an RA Number within seven days after receiving your order. Call us Monday-Friday 8am-5pm EST at 800.359.0567.
Any merchandise returned must be unopened, never installed and in it's original packaging with all instructions, tags and labels.
*Strict Policies concerning products such as wire harnesses or electrical components will have no return authorization, internal credit or any amount refunded. No exceptions. Returns that are authorized may be subject to a restock processing and handling fee.
Refunds will be credited back to the original payment method as it was received. Please allow 3 business days for refunds to be processed following receipt of your return.